Enet Support Services
Normal Problem Support
For normal support requests, please send e-mail to
email@example.com or call 626-9800.
The Enet support staff checks the firstname.lastname@example.org e-mail frequently, even in off hours, so
e-mail is usually the best way to obtain support.
Off Hours Support
Enet does not have the resources to guarantee off hours support. However,
we will do what we can to keep our servers and networks up and running.
Any off hours support will be provided on our own time and out of the
goodness of our hearts. Please only disturb us with real
emergencies, and use this service sparingly.
As stated before, the Enet support staff checks the email@example.com e-mail frequently,
even in off hours, so e-mail is usually the best way to obtain off hours
For real emergencies such as the network or a server being
down you can try contacting:
Again, we cannot guarantee that we will be able to respond to off hours
Enet is responsible for maintaining networking services up to the
desktop for the ME building.
Enet provides software installation services for both commercial and
free software packages.
- Commercial: We will install a commercial package
which you have purchased and make sure it is configured and runnable.
We usually have no experience running these packages and therefore,
cannot provide application level support for these packages. Also note
that we will not install software in MechE 10 that is not licensed
in such a way that it can be installed on all the machines.
- Free: Enet has built and installed many of the
popular free software packages available. If we have missed a
package which you need, let us know and we will look into building
and installing it.
Please notify us
If you do see something that is broken, please let us know.
We cannot fix a problem we do not know about!